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Privacy Policy

Last Updated: May 4, 2026

Introduction

HomeBit, Inc. ("HomeBit," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Phone number, email address, and profile information
  • Home Information: Property details, utility bills, repair receipts, maintenance records, and home improvement documentation
  • Communication Data: Messages, support requests, and feedback you provide
  • Payment Information: When applicable, billing details and transaction history. For HomeBit Plus subscriptions purchased through the Apple App Store or Google Play, payment is processed by Apple or Google; HomeBit does not receive your full payment-card details, only transaction identifiers and entitlement state via our subscription orchestration provider, Adapty (Adapty Privacy Policy). For HomeBit Hero, payment is processed by Stripe (Stripe Privacy Policy); HomeBit receives the brand, last four digits, and expiration of the card and a Stripe customer/subscription identifier — not the full card number.

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, mobile network information
  • Usage Data: How you interact with our Services, features you use, time spent, click patterns
  • Location Information: With your permission, precise or approximate geolocation data
  • Log Data: IP address, browser type, access times, pages viewed, and referring URLs
  • Cookies and Similar Technologies: Data collected through cookies, web beacons, and local storage

1.3 Information from Third Parties

We may receive information from third parties, including:

  • Utility providers (with your authorization)
  • Contractor and service provider partners
  • Analytics providers
  • Social media platforms (if you choose to connect)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process and complete transactions
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, offers, and events
  • Personalize and improve your experience, including delivering relevant content and advertisements
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, prevent, and address technical issues, fraud, and illegal activities
  • Comply with legal obligations

3. Advertising and Marketing

3.1 Our Advertising Practices

HomeBit uses your information to deliver personalized advertisements and promotional content within our app and through other channels. This helps us provide you with relevant offers for home services, products, and improvements that may benefit you as a homeowner.

3.2 Types of Advertising

We may show you:

  • Advertisements for home improvement products and services
  • Promotional offers from contractors and home service providers
  • Utility and energy-saving product recommendations
  • Home insurance and warranty offers
  • Other products and services we believe may be relevant to you

3.3 Advertising Technology

We may use advertising technology partners to help deliver relevant ads. These partners may use cookies, device identifiers, and similar technologies to collect information about your use of our Services and other websites and apps.

3.4 Your Advertising Choices

You can opt out of personalized advertising by:

  • Adjusting your device settings (iOS: Settings > Privacy > Tracking; Android: Settings > Google > Ads)
  • Using industry opt-out tools such as the Digital Advertising Alliance's AppChoices app
  • Contacting us at privacy@homebit.com

Please note that even if you opt out of personalized advertising, you will still see advertisements, but they may be less relevant to you.

3.5 App Tracking Transparency (Apple Devices)

On Apple devices, HomeBit shares certain identifiers (such as your device's Identifier for Advertisers, or "IDFA") with our advertising and attribution partners so that ads you see in HomeBit and elsewhere can be measured and tailored across other companies' apps and websites. Before we do this, iOS will ask for your permission through Apple's App Tracking Transparency prompt. You can change your choice at any time in Settings > Privacy & Security > Tracking.

Categories of partners we share identifiers with for cross-app tracking include: large advertising platforms (e.g., Meta, Google), mobile measurement / attribution providers (e.g., Adjust, AppsFlyer, or Branch), and supply-side ad networks (e.g., AppLovin). The specific partners may change; the up-to-date list is reflected in our App Privacy disclosures on the App Store. If you decline tracking, we will not link these identifiers to you for cross-app advertising, but we may still measure aggregate, non-personalized ad performance.

On Android, you can reset or delete your advertising ID at Settings > Privacy > Ads. Deleting your advertising ID will limit personalized advertising in the same way.

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Personal Information

HomeBit does not sell, rent, or trade your personal information to third parties for monetary consideration. We value your trust and are committed to keeping your data within our ecosystem.

4.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, and agents who perform services on our behalf, such as:

  • Cloud storage and hosting providers
  • Payment processors
  • Customer support services
  • Analytics providers
  • Marketing and advertising partners (for our own campaigns only)

These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from selling or sharing your information with others.

The following are key third-party subprocessors HomeBit currently uses. This list is not exhaustive and may change; we will update it from time to time:

  • Adapty — subscription orchestration and entitlement management for HomeBit Plus (privacy policy).
  • Stripe — payment processing for HomeBit Hero (privacy policy).
  • Apple App Store / Google Play Billing — payment processing for HomeBit Plus when purchased via the respective app stores.
  • Mixpanel — product analytics and usage measurement (privacy policy).
  • Cloud hosting and infrastructure — secure hosting of HomeBit's backend, databases, and customer-support tooling.

4.3 Business Transfers

If HomeBit is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice within the app of any change in ownership or uses of your personal information.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the Services
  • Protect the personal safety of users or the public
  • Protect against legal liability

4.5 With Your Consent

We may share your information with third parties when we have your consent to do so, such as when you choose to connect with a contractor or service provider through our platform.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication requirements
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process your personal information
  • Applicable legal, regulatory, tax, accounting, or other requirements

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Update

You can access and update certain information through your account settings within the app. You may also contact us to request access to or correction of your personal information.

7.2 Deletion

You can request deletion of your account and associated personal information in any of the following ways:

We confirm receipt within 5 business days and complete verified deletion requests within 30 days. We may retain limited information after deletion when required for legal, tax, security, fraud-prevention, or other legitimate business purposes; this retained information is segregated and used only for those purposes.

7.3 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us. You may continue to receive service-related and other non-marketing communications.

7.4 Mobile Device Settings

You can manage app permissions, including location services, notifications, and tracking preferences, through your device settings.

8. U.S. State Privacy Rights

Several U.S. states grant residents specific rights with respect to their personal information. The subsections below describe those rights and how to exercise them. We will not discriminate against you for exercising any privacy right described in this Section 8.

8.1 California (CCPA / CPRA)

California residents have the rights described below under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

  • Right to Know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collection, and the categories of third parties with whom we share or disclose personal information.
  • Right to Delete. You may request that we delete personal information we have collected from you, subject to legal exceptions.
  • Right to Correct. You may request correction of inaccurate personal information.
  • Right to Opt Out of Sale or Sharing. As stated in §4.1, we do not sell your personal information for monetary consideration. We do, however, "share" certain identifiers with advertising partners for cross-context behavioral advertising as described in §3 (Advertising and Marketing) and §3.5 (App Tracking Transparency). You may opt out by adjusting your device settings as described in §3.4 and §3.5 or by contacting us at privacy@homebit.com.
  • Right to Limit Use of Sensitive Personal Information. We do not use sensitive personal information for purposes that would trigger the right to limit under the CPRA.
  • Shine the Light. California Civil Code §1798.83 permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes without your consent.

8.2 Texas (TDPSA)

Texas residents have rights under the Texas Data Privacy and Security Act (Tex. Bus. & Com. Code Chapter 541), including the right to: (i) confirm whether we are processing your personal data and access that data; (ii) correct inaccuracies; (iii) request deletion; (iv) obtain a portable copy; and (v) opt out of (a) targeted advertising, (b) the sale of personal data, and (c) profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise these rights, see §8.5. If we deny your request, you may appeal that decision by emailing privacy@homebit.com with the subject line "TDPSA Appeal"; we will respond within 60 days.

8.3 Virginia, Colorado, Connecticut, Utah, and Other States

If you are a resident of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Delaware, Iowa, Indiana, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Minnesota, Maryland, or Rhode Island, you generally have rights similar to those described in §8.2 above, including rights of access, correction (where applicable), deletion, portability, and opt-out of targeted advertising, sale, and certain profiling. Specific notes by state:

  • Colorado & Connecticut: we honor the Global Privacy Control (GPC) and other recognized universal opt-out mechanisms for opt-outs of sale and targeted advertising.
  • Connecticut: for users known to be aged 13–16, we will not sell personal data or process it for targeted advertising without opt-in consent.
  • Utah: the UCPA does not provide a right to appeal a denied request; if denied, you may contact the Utah Division of Consumer Protection.
  • Other states: if your state grants similar rights, contact us as described in §8.5 and we will honor your request as required by applicable law.

8.4 Authorized Agents

Where permitted by law, you may use an authorized agent to submit a request on your behalf. We will require written authorization from you and may verify your identity directly before fulfilling the request.

8.5 How to Submit a Request

To exercise any state privacy right, you may:

We will verify your identity before processing your request, which may require you to provide additional information so we can match your request to a HomeBit account. We will respond within the timeframes required by applicable law (typically 45 days, with one 45-day extension where permitted).

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@homebit.com, and we will promptly delete such information.

10. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the new Privacy Policy within the app and on our website and update the "Last Updated" date above. For material changes, we will provide at least 30 days' advance notice through an in-app notice and/or email to the address associated with your account before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@homebit.com
  • Address: HomeBit, Inc., 14425 Falcon Head Blvd Bldg E, Suite 100, Austin, TX 78738
  • Support: Contact Support

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