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Delete Your Account

Last Updated: May 4, 2026

This page explains how to delete your HomeBit account and personal information. You can submit a deletion request from any browser, without reinstalling the HomeBit app.

How to Request Deletion

Choose any of the options below. All requests are honored.

Option 1 — In the HomeBit app

If you have the app installed, open Settings > Account > Delete Account and follow the prompts. This is the fastest path because we can verify your identity automatically.

Option 2 — Email us

Send a message to privacy@homebit.com with the subject line Delete Account Request. Please include the phone number and/or email address associated with your HomeBit account so we can locate it.

Option 3 — Use our Support Form

Submit a request through our Support Form and select "Delete My Information" from the request-type menu.

What Gets Deleted

When we process a verified deletion request, we delete the following from our active production systems:

  • Your account profile (phone number, email, name, profile data)
  • Home information you've added (property details, utility bills, repair receipts, maintenance records, photos and documents)
  • Messages, support requests, and feedback you've submitted
  • Usage and analytics data linked to your account identifier
  • Subscription entitlement state stored by HomeBit

What May Be Retained

We may retain a limited subset of information after deletion when permitted or required by law. This retained data is segregated and used only for the purposes listed:

  • Transaction and billing records required by tax, accounting, and financial-reporting laws (typically 7 years).
  • Records needed to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.
  • De-identified or aggregate data that can no longer reasonably be linked to you.
  • Backups, which are overwritten on our standard rotation schedule (typically within 90 days).

Subscriptions Purchased Through Apple or Google

Deleting your HomeBit account does not automatically cancel a HomeBit Plus subscription you purchased through the Apple App Store or Google Play. To stop future renewals, please also cancel your subscription:

Refunds for App Store / Play Store purchases are handled by Apple and Google. See our Terms of Use §5.7 for details. To cancel a HomeBit Hero subscription (billed by HomeBit through Stripe), email support@homebit.com or use the in-app Subscription screen.

How Long It Takes

We confirm receipt of your request within 5 business days. We complete verified deletion requests within 30 days. We may need to verify your identity before deletion; if so, we will contact you using the email or phone number on file. You will receive an email confirming when deletion is complete.

Questions

For questions about this process, contact us at:

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